Emails To Support

When sending an email to support@thekeywordacademy.com, be sure to give as much information as possible regarding your issue. If it’s an issue with your membership please provide your TKA username and paypal email address. The more detail you can offer, the more quickly we can resolve your problem (and we’ll do our best to reply within 24 hours).

TKA or one of it’s programs are down?

Unfortunately when a system goes down we receive a lot of email. We appreciate the emails but unfortunately we do not have the time to reply to every single one.  The best way to find out if the issue effects everyone or just you is to check out our twitter page first.  If you see an issue noted there, there is no need to send an email as we are aware of the issue

Check out our twitter page for updates: http://twitter.com/#!/tkasupport

Questions about the Core Videos or Program Content?

If you’re looking for an answer to the question on some aspect of the program content, head over to the forums. Using the forums is your best bet for any questions relating to the core videos, keyword selection, content creation, etc because that’s where you’ll have access to the entire community. Most questions get a reply within an hour or so, and many questions get multiple replies (which means multiple perspectives).

Answers to Common Support Issues

1. Paypal  canceled my subscription, but I want to keep my membership active. How do I restore my access?

First you’ll want to make sure that your subscription was actually canceled in paypal. Sometimes payments fail through paypal for unknown reasons and if your payment fails your access to The Keyword Academy will be shut off and it will say canceled.  When a payment fails, Paypal will try and rerun the payment a few days later and more often than not the payment will go through and your account will be restored. If you have a failed payment please do not sign up for a new subscription or restore your access.  Please email support using the contact form and we can look into the issue for you.

If paypal did inadvertently cancel your subscription, or your credit card or bank information changed, or if you’re rejoining the program after some time away, click the link below for steps on how to restore your account:

How to restore your TKA Pro access.

If there is a problem with your subscription please DO NOT make a manual payment. Contact us through the form below and we’ll look into the issue and do what we can to make sure your access is uninterrupted.

2. How do I reset my password? The password reset process seems to be broken.

At the moment the password reset process isn’t working properly. Use the form below to request a new password. You can tell us what password to give you, or we’ll set up a random password which you can change after logging in.

3. A Postrunner site owner has altered/deleted my article and/or links. How do I resolve this?

Lisa Stone – Postrunner Manager – handles all issues relating to Postrunner. Please contact her at support@thekeywordacademy.com

Please visit the site where the post in question is published and contact the site owner directly to sort out any issues with your article. If the site in question doesn’t have any published contact information, please contact Lisa Stone (Postrunner Manager) at support@thekeywordacademy.com, and we’ll make sure they update their contact information right away. Please understand that we can’t offer support on individual articles submitted through PostRunner.

If you have PostRunner posts that are past 7 days, send those to Lisa at support@thekeywordacademy.com. Please include the link to the article from your PR dashboard and we will get it returned to you so you can submit it to another site. The URL will look like this http://postrunner.com/write/wp-admin/post.php?action=edit&post=xxxxxxx

4. Help! I’m having problems using Niche Refinery, Streamline, and/or Postrunner.

Peter, our programmer, will help you work through issues with any of The Keyword Academy’s tools. Please email him at bugs@thekeywordacademy.com

For other issues dealing with your subscription and/or membership, use the form below or send an email to support@thekeywordacademy.com. Thanks!